General Inquiries

For product questions, account assistance, billing concerns, or feedback about the Uzehe platform, please email [email protected].

Include your organization (if applicable), a concise description of your request, any related account identifiers, and your preferred method of follow-up (email or phone).

Developer Submissions

Developers seeking to submit applications, widgets, or integrations should channel inquiries to the same address with a clearly labeled subject line. Required details include:

• Project name and brief description
• Target platform(s) and compatibility notes
• API references, access requirements, and authentication method
• Security considerations and privacy implications
• Documentation links or attachments

Send your submission to [email protected] with the subject: “Developer Submission — [Your Company/Project Name]”. Our dedicated partnerships team will confirm receipt and outline next steps.

Response Times

Uzehe maintains transparent expectations for response times. The following are typical timeframes you can rely on:

• General inquiries: 24–48 business hours
• Developer submissions: initial acknowledgment within 1–2 business days; full review within 5–7 business days
• Critical issues or escalations: targeted within 4 hours, subject to complexity and verification requirements

All communications will be directed to the email address you provide. If you have not received a response within the stated window, please reply to the same thread or contact [email protected] referencing your prior ticket.